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Published
November 29, 2022
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Brand & creative
Customer experience
Behaviour change
Cultural insight
Innovation
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Using social norms to create behaviour change

Humans are copycats.

We look to others to guide our behaviour - what they say, how they act, and what they believe.

For this reason, social norms are a powerful tool. For many organisations, normalising a certain behaviour into the mainstream is a fundamental goal - but social norm theory is far more nuanced and wide-ranging than simply that.

In fact, the world of social norms is incredibly complex, often leaving people feeling confused as to how to access it for their own behaviour change challenge.

That's why TRA has distilled social norm theory into three distinct social norms to create the Norm Storming framework.

TRA has created a guide to help you:

  • Understand the basics of social norms and how they dictate human behaviour
  • Determine the social norms in play for your behaviour change challenge
  • Be aware of common social norms 'traps' such as pluralistic ignorance or unconscious bias
  • Identify real-world examples of social norms in action.
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Published
November 29, 2022
Contributed by
Tagged with
Behaviour change
Brand & creative
Customer experience
Cultural insight
Innovation
Summary
Lindsey Horne
Behavioural Insights Director
With a background in neuroscience and applied behavioural science, Lindsey works across behaviour change projects with social and government clients. Her approach to behaviour change is holistic, from broader cultural and social change through to behavioural economics and nudges.
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