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TRA is an insights agency in Australia and New Zealand, we practice the art of knowing people.
Our team approaches complex problems through the lenses of human science. At the intersections, overlaps and margins of these lenses, we see things others don’t. The new ideas that take us from the everyday to the exceptional. The uncommon truths.
WE MAKE SENSE OF IT ALL
We FIND the PATTERNS
WE EXTRACT THE ESSENCE
WE UNCOVER THE MEANING
WE MAKE SENSE OF IT ALL
We FIND the PATTERNS
WE EXTRACT THE ESSENCE
WE UNCOVER THE MEANING
The lenses
Brand
Brands live in our imagination, but that doesn’t make them imaginary. Imagination is a persuasive tool – it’s what makes brands valuable. We can show you how.
Learn more about Brand  →
Behaviour Change
Uncover the ‘why’ behind people’s current behaviour and unlock pathways to change it.
Learn more about Behaviour Change  →
Culture
People’s fundamental needs don’t change, the world around them does. Cultural insight tells us how.
Learn more about Culture  →
Communication
Effective communication grabs and holds people’s attention. It creates the opportunity to persuade.
Learn more about Communication  →
Innovation
Innovation is a force for change, but it’s often underestimated.
Learn more about Innovation  →
Customer Experience (CX)
Words and actions are forgettable, feelings aren’t. Exceptional CX translates brand promise into unforgettable feelings.    
Learn more about Customer Experience  →
Get in touch to find out how we can use insights to empower your organisation.
Work with us  →
A team of curious minds across Australia and New Zealand, united by a passion for people and problem-solving.
We are researchers, data scientists, cultural strategists, marketers, innovation specialists, CX specialists, behavioural scientists, brand strategists, communicators and creatives. Above all else, we are people.
Our senior team
Andrew Lewis
New Zealand
Co-Founder and Managing Director
Amber Coulter
New Zealand
Co-Founder
Colleen Ryan
New Zealand
Partner
Terri Hall
Sydney
Managing Partner, Sydney
Mark Hobart
Melbourne
Managing Partner, Melbourne
Karin Glucina
New Zealand
Managing Partner, New Zealand
Alex Forrester
Melbourne
Business Director
Tony Lai
New Zealand
Head of Data
Shaun Fitzgibbon
New Zealand
Managing Partner, New Zealand
Lindsey Horne
New Zealand
Behavioural Insights Director
Andrew Gale
New Zealand
Head of Quantitative Practice
Gai Bishop
New Zealand
Māori Principal Advisor
Ngaia Calder
Sydney
Business Director
Sophia Blair
New Zealand
Qualitative Practice Director
Irena Bakker
New Zealand
Head of People and Capability
Laura Mulcahy
Melbourne
Head of Culture Practice
Annelise Mobberley
New Zealand
Business Director
Shay Bruce
New Zealand
Design Lead
Monaleen Cabaron
New Zealand
Data Consulting Director
Amy Bradley
New Zealand
Head of Client Services
Rebecca Yildiz
New Zealand
Business Director
Daniel Talbot
New Zealand
Strategy & Innovation Director
Daniel van Vorsselen
Melbourne
Business Director & CX Lead
Tara Collins
Sydney
Business Director
Tessa Tripp
New Zealand
Head of Marketing
Levi Allen
New Zealand
Head of Product
Femi Hardwick-Slack
Melbourne
Business Director
David Busfield
Sydney
Business Director
Luke McKinnnon
New Zealand
Head of Finance
Get in touch  →
GET FRAME