We embrace and expand curious, creative minds to challenge the status quo and shape decisions that will improve peoples' lives.

TRA Careers

Customer Success Manager


Client Service

Full Time

Are you a CRM whizz, strategic thinker, and people person? Come own our customer success activities to support our team in building and nurturing amazing relationships with our clients.

About TRA

TRA is an insights agency. We are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our understanding of human behaviour with intelligent data capability to navigate uncertainty and answer the big questions.

Our amazing Customer Success Manager is going overseas so we are looking for another super star who will put our clients at the heart of their journey with us. This role will be responsible for developing and executing scalable digital processes and strategies to grow and nurture excellent client relationships throughout their lifecycle with TRA.

About the role

Utilising your eye for detail and amazing customer relationship building skills, you will be responsible for developing our digital strategy and building scalable customer success processes to enable our client relationships to grow even further.

Working alongside the Head of Client Service and Group Marketing team you will be learning from experts in digital, campaign, event, content creation, insight and strategy.

With deep and up-to-date knowledge of CRM and customer success best practice, you will be responsible for developing CRM strategy and the optimisation of customer processes, sales, marketing and in HubSpot to support business objectives.

About you 

  • You have 3-5 years’ experience in a B2B channel
  • You have worked with Hubspot, especially in a marketing and sales environment
  • You have experience analysing and reporting on marketing performance
  • You will need to be able to juggle as you will work across multiple projects so great time management is a must have
  • Of course you have excellent communication skills both written and verbal.

Why work here

Do the best work of your life, alongside some of the greatest thinkers you’ll encounter in your career.

We are an agency challenging the status quo and influencing decisions. We are a curious, creative, and multi-disciplinary team committed to delivering amazing work built on values of collaboration, creativity, and clarity.

At TRA, you’ll be immersed in an environment where you’ll be surrounded by innovators and collaborators. You’ll be given the opportunity to tackle complex and challenging client problems equipped with training and support. You’ll be given a voice to shape the direction and thinking of TRA and how the wider world uses human understanding to create better outcomes for all.

Why work with us?

A commitment to focused learning, with two hours set aside each week for TRA Academy, means you will be able to continually expand your knowledge, skills, and thinking. Combined with outstanding on-the-job learning experiences, you will have the support to take your career to the next level.

Our flexible working policy, TRA Flex, gives you the freedom to choose when and where you work.

In fact, we were the only dedicated market research agency to be recognised across the prestigious AFR BOSS Best Places to Work awards system – placing 3rd in the Media and Marketing category in this years’ AFR BOSS Best Places to Work Australasia list.

And of course, the competitive salary package underpins the experience.

We value diversity in all its forms

We welcome applications from people of all backgrounds. We know from research that female or non-binary applicants don’t always apply for roles they don’t feel 100% qualified for, so we encourage anyone who is interested to get in touch. Focus on the bullet points that match your experience, not the ones that don’t.

Our job posting is the starting point for a conversation, and we’re always excited to hear from people who are interested in working with us.

Contact us

We want to hear from the storytellers, the curators, and the collaborative.

If you’re passionate about relationship building, you want to learn, grow and develop your customer relationship chops, we’d love to hear from you. Apply now!